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  1. Forrester Certification
  2. Technical Support

Technical Support

Account/Profile

  • How to disable two-factor authentication?
  • Why haven't I received any certification communications?
  • My certification progress is less than 100%, what's missing?
  • How can I update my profile photo?
  • I forgot my password.
  • How can I change my password?
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Platform Access

  • I am being blocked from accessing the certification (allowlist guidelines).
  • I cannot connect to the learning platform, is it down?
  • I'm having issues with the certification performance.
  • Why can't I upload my file?

Videos

  • How do I enable closed captioning on videos?
  • I'm having issues with video playback.
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